pk7bet Privacy Policy

1. Introduction

pk7bet is committed to protecting the privacy and personal data of every person who interacts with our platform. This Privacy Policy has been prepared to give you a clear and honest account of how we collect, process, store, and protect your information in accordance with internationally recognised data protection principles and the obligations attached to our gaming licence.

We understand that Pakistani players are increasingly concerned about how their data is handled online, particularly when it involves financial transactions. Whether you are depositing via JazzCash from Islamabad or placing a cricket bet from Faisalabad, the same rigorous data protection standards apply to your account at all times.

This policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated by reference and form part of the overall agreement between you and pk7bet.

2. Who We Are

pk7bet operates as an internationally licensed online betting and casino platform serving English-speaking Pakistani users. For the purposes of this Privacy Policy, pk7bet acts as the data controller — meaning we determine the purposes and means by which your personal data is processed. Where third-party service providers process data on our behalf, they act as data processors under contractual obligations that align with the standards described in this policy.

If you have any questions about our identity or data practices, you may contact our support team at [email protected].

3. Data We Collect

pk7bet collects the following categories of personal data, limited strictly to what is necessary for the purposes described in this policy:

3.1 Identity Data

• Full legal name as it appears on your government-issued identification
• Date of birth (for age verification — you must be 21 or over)
• CNIC number, passport number, or driving licence number
• Copies of identity documents submitted during KYC verification

3.2 Contact Data

• Email address
• Mobile phone number
• Residential address (city, province, postal code)

3.3 Financial Data

• JazzCash or EasyPaisa mobile wallet identifiers
• Bank account details (HBL, UBL, Meezan Bank, or other supported banks) where provided for withdrawals
• Debit or credit card information (card type, last four digits, expiry date — full card numbers are never stored on pk7bet servers)
• Deposit and withdrawal transaction history

3.4 Account & Gaming Data

• Username and encrypted password hash
• Betting and gaming history (bets placed, amounts, outcomes, game types)
• Bonus and promotion usage history
• Account balance and transaction records
• Responsible gaming settings (deposit limits, self-exclusion status)

3.5 Technical Data

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser type
• Session timestamps and duration
• Pages visited and features used on the platform
• Referral source (if applicable)

3.6 Communications Data

• Records of correspondence with pk7bet customer support
• Live chat transcripts and email communications
• Feedback and survey responses where voluntarily submitted

4. How We Collect Your Data

pk7bet collects personal data through the following channels:

• Direct submission: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated technical collection: Data collected automatically when you visit or use the platform, including via cookies, server logs, and analytics tools (see Section 9).
• Payment processors: Transaction confirmation and wallet identifier data received from JazzCash, EasyPaisa, and banking partners when you initiate a financial transaction.
• Identity verification providers: Where third-party KYC services are used to verify the authenticity of documents you submit, those providers may return verification results to pk7bet.
• Fraud prevention services: Risk signals from fraud detection partners based on device fingerprinting and transaction pattern analysis.

5. How We Use Your Data

pk7bet uses your personal data for the following purposes only:

Purpose	Data Categories Used
Account registration and management	Identity, Contact, Account
Age and identity verification (KYC)	Identity, Contact, Financial
Processing deposits and withdrawals	Financial, Identity
Delivering betting and casino services	Account, Gaming, Technical
Fraud detection and prevention	Technical, Financial, Identity
Regulatory compliance and anti-money laundering	Identity, Financial, Gaming
Customer support and dispute resolution	Identity, Communications, Account
Responsible gaming monitoring and enforcement	Gaming, Account, Identity
Platform improvement and analytics	Technical, Gaming (anonymised)
Sending transactional and service communications	Contact, Account

pk7bet does not use your personal data for automated decision-making that produces legal or similarly significant effects on you without human review, except where such processing is expressly permitted or required by applicable law.

6. Legal Basis for Processing

pk7bet processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil the account agreement between you and pk7bet, including account management, payment processing, and service delivery.
• Legal obligation: Processing required to comply with gaming licence conditions, anti-money laundering regulations, and other applicable legal requirements.
• Legitimate interests: Processing conducted in pk7bet's legitimate interests, including fraud prevention, platform security, and improving the user experience, where these interests are not overridden by your rights and freedoms.
• Consent: Where we rely on your consent for specific processing activities (such as optional marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

7. Data Sharing & Third Parties

pk7bet does not sell, rent, or trade your personal data. We share data with third parties only in the following limited circumstances and only to the extent necessary:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and card processing partners receive the minimum data required to execute and verify your transactions.
• KYC and identity verification providers: Where document verification is outsourced, providers receive identity documents and return verification results only.
• Fraud prevention and security partners: Risk data is shared with fraud detection services operating under strict data processing agreements.
• Regulatory authorities: pk7bet is obligated to share data with its licensing authority and, where legally required, with law enforcement or financial intelligence agencies.
• Technology service providers: Hosting, infrastructure, and platform technology providers who process data strictly on pk7bet's instructions and under binding confidentiality obligations.

All third-party processors engaged by pk7bet are bound by contractual data processing agreements that require them to maintain security standards consistent with or exceeding those applied by pk7bet itself.

8. Data Retention

pk7bet retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, subject to any longer retention period required by law or regulation. The following retention guidelines apply:

Data Category	Retention Period	Basis
Account and identity data	Duration of account + 5 years after closure	Regulatory / AML obligation
Financial transaction records	7 years from transaction date	Financial regulation
KYC verification documents	5 years after account closure	Gaming licence obligation
Customer support communications	3 years from last interaction	Dispute resolution / legitimate interest
Technical / session logs	90 days (rolling)	Security / fraud detection
Marketing preferences	Until consent withdrawn or account closed	Consent

Upon expiry of the applicable retention period, data is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual account holder.

9. Cookies & Tracking Technologies

pk7bet uses cookies and similar technologies to operate the platform, maintain session security, and understand how the platform is used. We do not use third-party advertising or cross-site tracking cookies.

9.1 Types of Cookies We Use

• Essential cookies: Required for the platform to function. These manage your login session, maintain security tokens, and remember your language and currency preferences. These cannot be disabled without breaking core functionality.
• Performance cookies: Collect anonymised data on how users navigate the platform (pages visited, time spent, errors encountered) to help us improve the experience. No personally identifiable information is included in this data.
• Security cookies: Used to detect and prevent fraudulent access attempts, bot activity, and suspicious session behaviour.

9.2 Managing Cookies

You can control cookies through your browser settings. Disabling all cookies will prevent essential cookies from functioning and may result in your being unable to log in or use the platform. For most users, leaving browser cookie settings at their default is the recommended approach.

10. Your Data Rights

As a user of pk7bet, you have the following rights over your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request" and your registered account email address.

• Right of access: You may request a copy of all personal data pk7bet holds about you. We will provide this in a structured, readable format within 30 days.
• Right to rectification: If any data we hold about you is inaccurate or incomplete, you have the right to request correction. Most contact and address data can be updated directly in your account settings.
• Right to erasure ("right to be forgotten"): You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected. Note that we may be required to retain certain data for regulatory purposes even after a deletion request.
• Right to restriction of processing: You may request that we restrict processing of your data in certain circumstances, for example while a rectification request is being assessed.
• Right to data portability: You may request your account data in a machine-readable format (JSON or CSV) for transfer to another service where technically feasible.
• Right to object: You may object to processing based on legitimate interests. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing. To withdraw marketing consent, use the unsubscribe link in any marketing email or contact support.

All data rights requests will be acknowledged within five (5) business days and fulfilled within thirty (30) days. Where a request is complex or numerous, we may extend this period by a further thirty days with notice.

11. Data Security

pk7bet implements technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data in transit between your device and our servers
• AES-256 encryption for sensitive data stored at rest, including financial records and identity documents
• Passwords stored exclusively as salted cryptographic hashes — plain-text passwords are never stored
• Role-based access controls limiting staff access to only the data required for their specific functions
• Regular security audits and penetration testing conducted by independent specialists
• Automated intrusion detection and anomaly monitoring on all platform infrastructure
• Multi-factor authentication for all internal administrative access

Despite these measures, no digital platform can guarantee absolute security against all threats. In the event of a data breach that is likely to result in risk to your rights and freedoms, pk7bet will notify affected users as promptly as practicable and take all reasonable steps to contain and remediate the breach.

12. Children & Underage Users

pk7bet is strictly an adult platform. You must be at least 21 years of age to register or use pk7bet in any capacity. We do not knowingly collect personal data from persons under 21 years of age.

If we become aware that personal data has been collected from an individual under the age of 21, that account will be closed immediately, the data will be deleted (subject to any regulatory retention obligations applicable to the transactions involved), and any deposited funds will be returned to the original payment method.

If you are a parent or guardian and believe your child has registered on pk7bet, please contact us immediately at [email protected]. We treat all such reports as urgent and will act within 24 hours of receiving credible notification.

13. Third-Party Links

The pk7bet platform may from time to time contain references or navigation links to other sections of the pk7bet website. This policy does not cover any third-party website that may be linked from external sources pointing to pk7bet, nor does it cover the practices of third-party payment processors beyond the data they receive from pk7bet as described in Section 7.

pk7bet is not responsible for the privacy practices of any organisation outside our direct control. We encourage you to read the privacy policy of any service you use independently, particularly your mobile wallet provider (JazzCash or EasyPaisa) and your banking institution.

14. Changes to This Privacy Policy

pk7bet reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. Where changes are material, we will notify registered account holders via email to the address on file, or via a prominently displayed notice on the platform, no less than seven (7) days before the updated policy takes effect.

For minor updates — such as correcting typographical errors or clarifying existing language without changing substantive meaning — the updated policy will be published immediately with a revised "Last updated" date. We encourage you to review this policy periodically to stay informed of how pk7bet protects your data.

Continued use of the pk7bet platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms.

15. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the way pk7bet handles your personal data, please get in touch with our dedicated privacy support team:

• Email: [email protected]
• Subject line for data requests: "Data Rights Request – [Your Registered Email]"
• Response time: Acknowledgement within 5 business days; full response within 30 days
• Support availability: 24 hours a day, 7 days a week

All privacy-related communications must be submitted in English. Where you submit a formal complaint regarding our data practices and are not satisfied with our response, you have the right to escalate the matter to the relevant data protection supervisory authority in your jurisdiction.